Privacy Policy

Privacy Policy

Privacy Policy

Information We Collect

When you contact us, we collect the details you share so we can help with your water heater. That includes your name, phone number, email address, service address, and a description of the problem you are having.

We also collect basic technical information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the date and time of your visit.

We do not collect payment card numbers through this website. If payment comes up during a service call, we handle it directly with you.

How We Use Information

We use your contact details to schedule your appointment, send a technician to your home, and follow up on the work we performed. If you call or submit a form, we use that information to respond to you.

We use website usage data to understand which pages help visitors most, so we can improve our site and our service.

We may use your phone number or email to send appointment reminders or service updates. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to keep the site working properly and to remember your preferences. Cookies are small files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

We do not use cookies to collect sensitive personal information like your Social Security number or payment details.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect information like pages visited, time on site, and general location data.

These third-party providers have their own privacy policies, and we encourage you to review them. The data we receive from these tools is used in aggregate and does not identify you personally.

We may also use third-party scheduling or communication tools to manage appointments and messages. These tools only receive the information needed to perform that service.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only when we need to run our business or when the law requires it.

We may share your information with trusted service providers who help us with scheduling, analytics, or website hosting. They are required to keep your information confidential.

We may disclose information if we are required by law, such as in response to a court order or to protect the safety of our customers or team.

Data Retention

We keep your contact and service records for as long as we need them to provide service, maintain our business records, and meet legal requirements.

When we no longer need your information, we delete it or remove anything that identifies you. Website analytics data is kept according to the settings of those third-party tools.

Data Security

We take reasonable steps to protect the information you share with us. This includes using secure connections on our website and limiting access to your information to team members who need it.

No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

If you ever believe your information has been compromised, contact us right away so we can look into it.

User Rights

You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct or delete your information.

If you no longer want to receive appointment reminders or updates, you can tell us and we will stop. You can also opt out of analytics cookies through your browser settings.

To make a request about your information, call us at 772-261-6859. We will respond as quickly as we can.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.

We encourage you to check this page occasionally so you stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or how we handle your information, call Water Heater Repair Fort Pierce Pros at 772-261-6859.

You can also reach us by mail at our Fort Pierce, Florida location. We are happy to help.

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